Sorry to hear you had a less than positive experience.

Whether you had an unsatisfactory experience, a missed opportunity, or a miscommunication, we want to do better.

We work hard to provide the very best care. Despite our best efforts, we sometimes fall short, but we want to improve.

Additionally, if there is some aspect of care or service that is not resolved to your satisfaction, you or your representative may submit a formal complaint without fear of compromising your care.

To share your experience, please contact us via email ( or call (503) 941-3087.

In your email or voice mail message, please leave your name, date of birth, and a phone number or email if you’d like a response, depending on your preferred method of contact.

Please allow the concerns department seven (7) business days to respond. Contact your clinic and provider to discuss any health related needs. If this is a clinical emergency, please dial 9-1-1 or go to the nearest urgent care facility.