This position supports Epic users as the EHR expert and technical support for all Epic applications

Essential job duties:

• Manages Epic Outlook mailbox and/or ticket requests by prioritizing and responding to staff requests
• Opens and monitors JIRA support tickets
• Answers the Epic staff phone line
• Assists with orientation and training for new Epic users in collaboration with the Epic Trainers
• Build and manage all provider and resource scheduling templates and coordinate and communicate with department leaders as needed

Education and experience:

• High school diploma or GED is required
• Associate’s Degree or a graduate of an accredited medical or dental training program with at least two years’ experience in that role is preferred
• Minimum of 1+ years of Epic experience is required; OCHIN Epic experience preferred
• Epic super-user training and basic IT knowledge preferred
• Current EHR Support Analyst Certification is required; or must be obtained within three months of employment
• Clinical Content Builder Certification if clinically certified/licensed or Advanced EHR Support Analyst Certification if non-clinical preferred

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