This position is responsible for developing training curricula and plans to ensure staff receives the initial and ongoing training needed to use Epic effectively, perform clinical workflows, and maintain their clinical competency. This requires a coordinated and collaborative approach with multiple departments, including Quality Improvement, Revenue Cycle, Dental, Pharmacy, and Primary Care, among others.

Essential job duties:

• Develop structured onboarding orientation and training for new hires
• Assess the Epic training needs by position and develop appropriate solutions
• Audit skills/knowledge by performing periodic evaluations and competency checks
• Serve as a critical resource for the ongoing development and training of staff
• Supply training to staff in a non-patient contact setting (off-the-floor) and a patient contact setting (on-the-floor; elbow support)
• Develop role-based training content, independently or with team members, using various software programs, tools, and applications. Design, develop, and maintain instructional materials
• Contribute to revising and updating information, including aiding in editing and creating policies and procedures

Education and experience:

• High school diploma or GED is required
• Associate’s Degree or a graduate of an accredited medical or dental training program with at least two years experience in that role preferred
• Minimum of 2 years of elbow-to-elbow training experience required
• Minimum of 2 years of EPIC experience is required
• Minimum of 2 years of experience as an Epic Trainer, Skills-Based Trainer, EHR Support Analyst, or similar role required; can train 1-2 job roles
• Minimum of 1 year of classroom training experience required
• Training documentation experience required
• Train-the-trainer experience required
• Basic/intermediate project coordination experience required
• Current EHR Support Analyst Certification is required; or must be obtained within three months of employment
• Clinical Content Builder Certification preferred if clinically certified/licensed or Advanced EHR Support Analyst Certification preferred if non-clinical

APPLY NOW