The Medical Receptionist will provide exceptional and compassionate customer service to patients and visitors in a patient-centered medical home (PCMH), and demonstrate the value of NHCs mission. The Medical Receptionist will perform front office responsibilities related to delivering quality patient care in a clinical setting and the ability to support patients in need of assistance (filling out paperwork, etc.).

Essential Job Duties

• Welcomes patients and visitors in-person or virtually, and answers inquiries with a friendly demeanor and professionalism
• Gathers visit reason, accurately schedules and confirms in-person and virtual appointments, enters patients’ information by obtaining, recording, and updating demographic and financial information into EHR (EPIC)
• Processes co-payments and completes daily deposit reconciliation and assists with bank runs.
• Scrubs patient charts daily
• Confirms patients’ insurance eligibility and coverage information
• Scans and indexes documentation into medical records according to NHCs policies and procedures
• Receives, documents, and routes messages to appropriate clinical staff
• Assists in new employee training on specific tasks, as needed
• Works collaboratively in a team environment with a spirit of cooperation
• Performs other duties as assigned

Education and/or Experience

• This position requires a high school diploma or equivalent
• At least one-year experience in a fast-paced customer service setting is required, preferably in healthcare
• Previous EPIC or EHR experience is preferred
• Ability to fluently speak, read, and write in Spanish is highly preferred

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