Health Literacy 101

There are a number of people at your clinic that help provide quality care, from the medical assistants who check your vitals to the Patient Service Representatives who answer your phone calls. Providers, medical assistants, patient service representatives, pharmacists, and clinic receptionists all make up your care team. They work together to make sure you get the best care possible. It’s important they are all aware of your current health situation and reasons for visiting the clinic, so they can all be advocates for your care.

A primary care provider, often called a PCP, is your main healthcare provider. This can be a doctor, nurse practitioner, or physician associate. You see them for checkups, common illnesses, and ongoing care. 

Seeing your provider can be as easy as logging onto a computer or phone. NHC has virtual Telehealth appointments available for patients who don’t want to come into the clinic or don’t need to for their appointment – the care is the same as in-person visits, and there’s no extra cost. The next time you schedule an appointment, ask if it can be a Telehealth one. Pro tip: MyChart users can easily participate in telehealth visits through the MyChart portal on our website.

Starting care with a new provider can bring up a lot of feelings. You might feel nervous, unsure what will happen, or worried you’ll forget something important. That’s normal, and we’ve got you covered.

When a student feels sick at school, most people think of one thing: the school nurse. But did you know that some schools have something even more? A school-based health center (SBHC) is a medical clinic located right on school grounds. It can do much more than treat a stomachache.