Contact Us

How Can We Assist You?

To schedule an appointment, speak with your provider, or ask a healthcare-related question, please call (503) 848-5861.

For other needs, please review the list below to find the appropriate contact. If you are having a medical emergency, please call 9-1-1 or go to the nearest ER.

Appointments

For clinic office hours, clinic directions, or provider information, please visit our Find a Clinic page.

Billing and Other Paperwork

Our administrative office in Portland, Oregon is open Monday through Friday from 8am to 5pm.

Release of Health Records

NHC has partnered with MediCopy to fulfill Release of Information requests. MediCopy is fully HIPAA compliant and adheres to all state and federal regulations concerning release of healthcare information.

  • Patients:  To request your healthcare records, please visit MediCopy.net/Patients. Please provide an email address on the authorization to expedite the process and delivery method. Records sent via email or to another provider are complimentary. Requests are processed within two (2) business days after receipt by MediCopy.
  • Third Party Requesters:  To request healthcare records, please visit MediCopy.net/ThirdPartyRequesters.
  • If you have any questions, please contact MediCopy via online chat through their website (www.MediCopy.net) or by phone at (866) 587-6274.

Other Inquiries

After Hours & Prescription Refills

A nurse triage service is available after hours for patients in need of clinical advice. Call (503) 848-5861.

For prescription refills of established non-narcotic medications, please call back during business hours. Please note it may take up to 72 hours to process a medication refill. Any new medications or narcotic medications require an in-person visit with your provider before filling. If you cannot wait for a prescription refill, please visit an urgent care facility in your area.

You can also send questions to your provider, request appointments, access health records, test results, and more 24/7 through MyChart. Login or sign up for MyChart.

MyChart

MyChart is the fastest and easiest way to contact your healthcare team — and it is available 24/7. Save yourself the phone call — use the free MyChart tool to message your provider, access health records, view test results, cancel appointments, and more. Login or sign up for MyChart now. Need help setting up MyChart on your phone, computer, or tablet? Visit our MyChart informational page, email epic@NHCOregon.org, or call your clinic for assistance.

Inclement Weather

If we are experiencing inclement weather or an adverse event, we will post NHC information about NHC clinic closures or delays on our website. If your appointment is canceled due to inclement weather or environmental event, you will receive a MyChart or phone message. You can also call (503) 848-5861 to reschedule. 

You can also contact our call center to check for weather-related updates at (503) 848-5861.

We want your feedback!

We are always looking to improve your patient experience to ensure high-quality care. We encourage anyone who has contact with NHC to provide feedback on their experience.

Contact us

This form should not be used for personal health information, concerns, or appointments. Patient concerns, grievances, or medical questions should be sent to concerns@NHCOregon.org. For assistance with other patient-related inquiries, find the appropriate email contact above. These messages are not checked daily.