About The TriZetto Provider Solutions Data Breach

We are sharing this information because a third-party vendor used for certain healthcare eligibility transactions, TriZetto Provider Solutions, reported a data security incident that may have involved patient records associated with NHC.

Although NHC’s systems were not directly accessed, this incident may have affected protected health information for approximately 2,000 NHC patients. NHC is providing this notice in accordance with state and federal law.

What happened:

On December 11, 2025, NHC was notified by OCHIN, our electronic health record system provider, of a data breach involving TriZetto Provider Solutions (TPS). TPS is a business associate of OCHIN and provides clearinghouse services to healthcare providers, including hospitals, health systems, and physician practices. TPS reported the incident to OCHIN on December 9, 2025.

Upon learning of the incident, TPS promptly initiated an investigation, engaged independent cybersecurity experts, notified law enforcement, and implemented additional safeguards to enhance system security.

This incident involves TPS’s environment and historical eligibility transaction reports used in administrative processing. It was not reported as a breach of OCHIN’s system.

Although NHC’s systems were not directly accessed, TPS has reported that this incident may have affected protected health information for approximately 2,000 NHC patients. NHC is providing this notice in accordance with state and federal law.

Neighborhood Health Center (NHC) is committed to protecting patient privacy. We understand the concerns the breach may cause to patients, and protecting your health information remains a top priority for us.

Was my information included?

If your data was involved, and your address is up to date with NHC, you will receive notification from TPS’s breach disclosure firm, Kroll Inc. The notification will provide additional information and services regarding the incident. These materials were mailed out to impacted individuals on Friday, February 6.

What information may have been involved?

According to TPS, the information that may have been involved in the breach includes the items below:

  • Patient name
  • Primary insured name
  • Addresses
  • Date of birth
  • Social Security number
  • Health insurance company and member number, including, in some cases, Medicare beneficiary identifier
  • Provider names
  • Information related to dependents (as applicable)

Was there any information that wasn't breached?

It has been reported that the following information WAS NOT involved in the breach:

  • Financial information (payment cards, bank accounts)
  • Clinical/medical information
  • HIV status or test results
  • Treatment information

What is NHC doing?

While NHC’s system was not hacked or accessed, we take this breach very seriously. We are working with OCHIN and TPS to get an accurate account of the information affected by this breach. We are working with Kroll, Inc. to ensure all impacted NHC patients are notified by mail.

What is TPS doing?

TPS has assured us that, upon becoming aware of the incident, it immediately implemented additional protective measures to safeguard its systems and engaged leading cybersecurity experts to conduct a comprehensive investigation. They have and will continue to implement additional security protocols to enhance the security of its services.

TPS has also established a dedicated toll-free call center for questions and will notify all potentially affected patients. The notification letter will include additional details regarding the breach and information about free credit monitoring, fraud consultation, and identity theft restoration services. They have implemented additional security protocols to enhance the security of their services.

How to Contact TPS:

If you have questions about the breach or want more information, call TriZetto’s dedicated, toll-free call center. You will be asked to supply the specialist with the unique code included in the notification letter.

The hotline operating hours are Monday through Friday between 8:00 a.m. and 5:30 p.m. Central Time, excluding major U.S. holidays.

Toll-free Hotline: (844) 572-2724

Additional FAQ

Q: What can I do if I was affected?

A: You can place a fraud alert on your credit files. Simply call any one of the three credit bureaus at the numbers provided below and follow the “fraud victim” instructions. The one you call will notify the others to place the alert.

We also encourage you to enroll in the free identity monitoring services that Kroll will offer to you in the notification letter.

Q: How will I know if any of my personal information was used by someone else?

A: The best way to find out is to order your credit reports from the three credit bureaus: Equifax, Experian, and Trans Union. If you notice accounts on your credit report that you did not open or applications for credit (“inquiries”) that you did not make, these could be indications that someone else is using your personal information, without your permission.

Q: Does this mean that I’m a victim of identity theft?

A: No. The fact that someone may have had access to your information doesn’t mean that you are a victim of identity theft or that your information will be used to commit fraud.

We wanted to let you know about the incident so that you can take appropriate steps to protect yourself. To protect yourself, place a fraud alert on your credit files, order your credit reports, and review them for potential issues.

Q: Do I have to pay for the credit reports?

A: No. You can order your credit reports from all three credit bureaus for free once a year. You can do this online at annualcreditreport.com, or by phone at 1-877-322-8228.

Q: What else can I do to protect myself?

A: Although we have no evidence that any of your information has been subject to identity theft or fraud, you should always remain alert by regularly reviewing your account

statements and monitoring free credit reports and immediately reporting to your banks and other financial institutions any suspicious activity involving your accounts.