The Business Systems Analyst serves as a strategic and technical partner across the organization, bridging business needs with technology solutions. This role leads system analysis and planning efforts, evaluates infrastructure and application portfolio, and identifies opportunities to improve security, efficiency, and scalability. The Analyst manages small to medium-sized technology projects, coordinates lifecycle management for internal systems, and provides hands-on support across departments and clinic sites.

As a subject matter expert in clinical and business systems, the Analyst analyzes workflows, optimizes application usage, and drives enhancements that improve operational outcomes. They document system configurations, lead application reviews, and support training initiatives to ensure effective adoption of technology tools. Additionally, the Analyst contributes to cybersecurity and compliance efforts, supports identity and access management, and develops automations to streamline IT operations. Collaborating closely with internal teams and external partners, the Analyst ensures technology investments align with organizational priorities and deliver measurable value.

Essential Job Duties

System Analysis & Planning

• Provide system analysis and planning for organizational technology initiatives, evaluating infrastructure, application portfolio, and identifying risks and opportunities related to growth, security, and operational efficiency.
• Conduct detailed analysis of enterprise applications, assessing usage trends, licensing models, and performance metrics to improve cost management and system value.
• Lead small to medium-sized technology projects that include managing stakeholder engagement, providing project updates, and potentially being a key technical resource on the project.
• Coordinate and oversee patching, maintenance, and lifecycle management for NHC-managed systems not covered by the MSP. 
• Act as a liaison between clinical/administrative staff and technical teams, translating business needs into actionable technical solutions.
• Collaborate with internal and external stakeholders to resolve complex technical issues, coordinate service requests, and ensure alignment with organizational priorities.
• Provide hands-on support to staff across departments and clinic sites, including troubleshooting hardware, software, network, and access-related challenges. 

Application & Workflow Optimization

• Serve as a subject matter expert for clinical and business systems, providing deep technical insight into system architecture, data flows, and integration points.
• Analyze existing workflows and systems to identify inefficiencies and recommend improvements that enhance productivity and reduce operational costs.
• Manage application-related projects such as system enhancements, workflow redesigns, and updates, ensuring timely delivery and measurable impact.
• Learn and document the functionality, workflows, and configurations of assigned applications used across the organization.
• Participate in application reviews and help evaluate tools for usability, efficiency, security, and organizational needs. Lead the review process as assigned.
• Support and lead training efforts by developing materials and guiding staff in the effective use of technology tools and systems.
• Maintain internal knowledge bases and support portal tickets.

Operational & Administrative Support

• Contribute to cybersecurity and compliance efforts by supporting access audits, third-party application provisioning, and remediation of gaps identified in audits.
• Assist in identity and access management by helping implement controls and monitor compliance.
• Support onboarding and offboarding processes by coordinating user access, device provisioning, and account setup in alignment with organizational policies.
• Maintain and improve IT asset tracking systems, leveraging automation and scripting where appropriate to enhance accuracy and reduce manual effort.
• Develop automations using Power Automate and other similar tools to streamline IT processes.
• Assist with procurement processes, including preparing purchase orders, coordinating approvals, and managing vendor relationships.
• Perform other duties as assigned.

Education and/or Experience

• Bachelor’s degree in a relevant field is required.
• 3+ years of experience in Information Technology is required.
• Experience in healthcare and/or non-profit is preferred.
• CompTIA or ITIL certification(s) are preferred.
• Project Management certification preferred.
• Experience and understanding of HIPAA, HITECH, and PCI preferred.
• 1+ years leading projects with intermediate/advanced project coordination experience required.
• Prior experience coordinating with a Managed Service Provider (MSP) or external IT vendor is preferred.

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