The Certified Medical Assistant (CMA) will provide exceptional and compassionate customer service to patients and visitors in a patient-centered medical home (PCMH) and demonstrates NHC’s mission and values. They must be able and willing to handle tasks within the clinic according to established procedures and protocols, as to provide a seamless experience for the patient. The Medical Assistant is responsible for ensuring the delivery of quality care to patients in accordance with individual needs, physician orders, and standards of care.

Essential job duties:

• Participates in pre-visit procedures, including scrubbing all patient charts for the day, verifying historical labs, updating lab results, obtaining medical records, and huddling with the provider. 
• Prepares exam rooms by setting up appropriate equipment according to visit type.
• Greets and rooms patients in a professional and welcoming manner.
• Performs patient work-up, including but not limited to taking vital signs, gathering reason for visit, patient health history, demographic information, assisting patients with completion of screening questionnaires/forms, and verifying allergies.
• Addresses overdue health maintenance and gaps in care to assist in providing quality care and achieving quality metrics.
• Prepares patients for examination, procedures, treatments, and minor office surgeries.
• Assists the provider with in-office procedures.
• Assists the provider with sterile procedures.

Education and experience:

• A high school diploma, or equivalent, is required.
• Completion of an accredited medical assistant program is required.
• Previous experience and/or training as a Medical Assistant is preferred.
• Experience in primary care or family medicine is preferred.
• Previous EPIC or EHR experience is preferred.
• Ability to fluently speak, read, and write in Spanish is highly preferred.

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