At NHC we are constantly striving to optimize your experience and patient feedback is critical in this process of continual improvement. Patient surveys are randomly conducted by a third-party vendor to provide us feedback, which is the source of our provider ratings and patient comments.  Read more about how provider ratings are calculated.

"I liked the attention and good treatment I received from the provider."

"The providers are very kind and charismatic, and they are not upset. The whole staff treats us well and is very kind; we are treated with kindness, and everything is okay."

"Everything was good; communication was good. Check-in was easy."

"She was in a rush; I had other questions to ask; I felt in a rush. I think they should slow down."

"It was just good."

"She is quite good. Two weeks without any response to my medication."

"She is really good, very nice. I went for a referral and we couldn't take care of that right away."

"She did everything that needed to be done respectfully and listened as I expected."

"It is good she is doing her job well and is very professional."

"She is a very good provider, treats me well every time I go, has a solution for my problems, has good expectations, and is aware of me."

"She treated me very well and explained things to me."

"She always explains with exactitude and precision the motive of my visit, the questions I have are explained clearly, and she gives suggestions that are best for my health."

"I liked the work they did there, including how the doctor, the nurse, and the receptionist treated me."

"She has always treated me very nicely."

"For me, it was excellent. I was treated the same day, they speak Spanish, and they are always available to find an appointment."

"I think everyone, including the person at the desk and the person taking my blood pressure, was friendly. They tried to help with scheduling and everything. When I was seen, everything went as I expected. I think it was excellent."

"The customer service is really professional and good, the facilities are excellent, and the best aspect is the cleanliness."

"I liked that the community health center is not overly private; it's very nice."

"The receptionist treated me well, and the provider’s assistant treated me very well. I give the doctor ten stars. The provider is very good; she is a super doctor, and she actually worries about the health of her patients."

"The provider treated me quickly and sent me to get an X-ray, which I wanted to have done, and an exam of my bones."

"Front desk, the MA that receives and takes your weight, they are very kind. I always have questions and she answers them, and if she doesn't, we wait for the provider. The provider checks me to see if I need exams or medication. The kindness. They make you feel comfortable, give you trust, and let you know that a solution is going to be found."

"The nurse treated me very well and was patient with me because I was nervous about a urine test, and they explained to me that the results could come back later."

"We were doing the QHQ9, and she asked me if I wanted to change my decision. That was helpful, and I appreciate it."

"She arrived, explained what was happening, and then left. It seemed very quick."

"I didn't imagine the wait would be that long; I had to be on the waiting list. Staff should let the patients know that if they stop going, they need to do a whole process like a new patient, so we can continue going and not lose continuity."

"I would have liked to be a little bit earlier. I wouldn't have liked my appointment sooner, but the provider should slow down more."

"I ran out of medication and never got a response to refill it. Looking at the chat box, I wanted to discuss other things; she didn't respond."