This position is responsible for collecting and recording patient information by answering phones, scheduling appointments, checking insurance eligibility, and gathering demographic patient information.

Essential job duties:

• Greets patients and answers phones with friendly demeanor and professionalism
• Gathers visit reason, financial and demographic information from patients and inputs accurately into EHR (Dentrix & EPIC)
• Schedules appointments and maintains patient records
• Confirms patients insurance eligibility and coverage information
• Scrubs patient charts on a daily basis

Education and experience:

• This position requires a high school diploma or equivalent
• At least one-year experience in a fast-paced customer service setting, preferably in healthcare
• Previous EHR experience is preferred
• This position requires basic knowledge of dental terminology
• Ability to fluently speak, read, and write in Spanish is required

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