The Dental Receptionist will provide exceptional and compassionate customer service to patients and visitors and demonstrate the values of NHC’s mission. The Dental Receptionist will perform front-office responsibilities related to delivering quality patient care in a clinical setting and support patients in need of assistance (filling out paperwork, etc.). This position is responsible for collecting and recording patient information during patient check-in and appointment scheduling.

Essential Job Duties

• Welcomes patients and visitors in person or virtually, and answers inquiries with a friendly demeanor and professionalism
• Gathers visit reason, accurately schedules return visits, confirms in-person and virtual appointments, and enters patients’ information by obtaining, recording, and updating demographic and financial information into EHR (EPIC Wisdom)
• Checks patients in and verifies that patient information is accurate
• Processes co-payments and completes daily deposit reconciliation and assists with bank runs
• Scrubs upcoming schedules and patient charts daily for any missing information, payments due, or other information to be collected at check-in
• Confirms patients’ insurance eligibility and coverage information
• Scans & indexes documentation into medical records according to NHC’s policies and procedures
• Receives, documents, and routes messages to the appropriate clinical staff
• Assists in new employee training on specific tasks, as needed
• Works collaboratively in a team environment with a spirit of cooperation
• Performs other duties as assigned