This position is the first point of contact for patients at Neighborhood Health Center, answering all incoming medical-related calls from patients to schedule appointments, answer general inquiries and questions, and transfer triage and clinical calls as appropriate. This position serves patients and customers in a fast-paced, challenging, multi-telephone call center.

Essential Job Duties

• Answers incoming Medical phone calls timely, professionally and with courtesy and respect.
• Screens Medical calls using established protocols to determine caller needs and handles or redirects callers appropriately.
• Documents frequently and routes messages to appropriate Medical staff members in EHR system.
• Pre-registers Medical patients in Electronic Health Record (EHR).
• Schedules Medical patients in EHR, following office scheduling guidelines.
• Inputs all data into EHR accurately.
• Assists in confirming Medical appointments.
• Helps contact and reschedule Medical patients when providers’ schedules change.
• Opens phones in accordance with clinic policy and transfers phones to answering service upon closing.
• Remains calm and effective in high-pressure and emergency situations.
• Assists in new employee training on specific tasks, as needed.
• Performs other duties as assigned.

Qualifications

• This position requires a high school diploma or equivalent.
• At least one-year experience in a fast-paced customer service setting is required, preferably in healthcare.
• Ability to fluently communicate in Spanish is strongly preferred.

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