Important Safety Notice: TRUE METRIX Blood Sugar Meters
If you use a TRUE METRIX blood sugar meter at home, please read this notice carefully.
Which meters does this affect?
This notice is about these three meters:
- TRUE METRIX
- TRUE METRIX AIR
- TRUE METRIX GO
If you use a different meter, you do not need to take any action. Not sure what meter you have? Call us at (503) 941-3033, and we can help.
What is the issue?
These meters may show an E-5 error message in two situations: when your blood sugar is very high (over 600 mg/dL), or when there is a problem with the test strip. The concern is that the E-5 message does not always make it clear which one is happening.
The FDA recommends switching to a different meter as soon as possible. Until you get a new meter, you can still use your TRUE METRIX. Follow the steps below.
What to do if you see an E-5 message on a meter
- Wash your hands
- Retest with a new test strip
- Check how you are feeling
If you have E-5 and any of these symptoms, call 911 or go to the nearest emergency room right away:
- Feeling very tired
- Peeing more than usual
- Feeling very thirsty
- Blurry vision
- Feeling sick or confused
These can be signs that your blood sugar is dangerously high.
If you do NOT have symptoms:
Retest with a new test strip. If E-5 shows again, contact Trividia Health (the maker of your meter) for help:
- Call 1-888-835-2723 | Monday–Friday, 8:00 a.m.–8:00 p.m. Eastern Time
- Email trividia0126CC@trividiahealth.com
- Visit www.trividiahealth.com/E-5productnotice
Questions? We're here to help.
Call NHC at (503) 941-3033 if you have questions about your meter, your blood sugar, or your diabetes care. You can also call the NHC Pharmacy at (503) 941-3160.